How can we help?
Our team reads every message, and we normally reply within one business day.
Bought here
Use the form below and our team will read it — we normally reply within one business day. You can also email support@illustratedyou.com if you prefer your own mail app, or write to Illustrated You, 1107 Fair Oaks Ave #438, South Pasadena, CA 91030-3311.
Lost the link to your order? We can email it to you again — you only need your order number and the address you used at checkout.
Bought on Amazon?
If your book came from our Amazon listing, the fastest route is Your Orders → message the seller, which keeps everything attached to your order record. You keep your Amazon return and A-to-z Guarantee rights either way, and nothing on this page limits them.
Damaged, defective, or incorrect book
Check your book when it arrives — if it turns up damaged, misprinted, badly bound, or not the book you ordered because of a mistake on our side, tell us straight away with photos and we will replace it free. That covers a printing or binding defect and a book that does not match the personalization submitted with the order because of our error. Send your order number, a short description, and clear photos of the problem. You do not need to send the book back unless we ask you to.
The likeness guarantee. If the book that arrives still is not them, we repaint it or refund you. Send the photo you gave us and a picture of the page, and we will tell you which it is going to be.
Books are made to order, so we do not accept returns for change of mind, for customer-submitted mistakes, or for damage that happens after the book reaches you. Read the full Replacement Policy.
Question before ordering
Need help choosing a photo? A clear, well-lit image showing your pet's face, coloring, and distinctive markings produces the best personalized illustration — one animal, looking towards the camera, in daylight. Ask us before ordering if you are unsure.
Privacy or photo deletion request
Ask us to access or delete information connected to an order, using the form above or by email. We may ask for information needed to verify the request. See our Privacy Policy for details. To stop marketing email specifically, use the unsubscribe link at the bottom of any message we have sent you — it works in one click, with no sign-in.